Please reach us at tim@twgardenandpond.com if you cannot find an answer to your question.
We accept cash, or online bill payments and transfers
Once a job is complete, you will be sent an invoice the following day. The invoice will contain details of the job and full payment details. Payment is then due within 24hrs. Alternatively, I accept cash payments on the day. in this instance, I will email you an invoice (marked paid) within 24 hrs for your records.
I will travel a maximum of 25 miles. However, I prefer to work locally within a 5-mile radius of Warwick. Travel outside of a 10-mile radius of Warwick will incur an increase to my standard pricing.
As standard, I operate five days a week, Monday-Friday from 09:30 to 16:30. Longer working hours and bank holiday appointments are available at my discretion.
I'm happy to work in all weather conditions within reason. I will not work in heavy or persistent rain, I will not work in extreme heat, cold or wind. If the weather conditions are unfavourable I will do my best to rearrange your appointment for the next available date to suit you. Extreme weather conditions are not only uncomfortable for me to work in but can also be dangerous. I want to deliver the highest quality of work to you, if weather conditions affect my ability to do that, I may decide to postpone your appointment.
Yes. Hiscox provides our Public Liability, Professional Indemnity & Tool insurance.
For gardening, in most cases no. We use petrol-powered equipment. The only services that require access to water and electricity are pond maintenance and building and in some cases cleaning jobs which require a smaller electrical pressure washer appliance.
As long as there is access to your garden, we can come and do the work. You can either meet us to advise on priorities and leave us to carry on or let us know what’s to be done in advance.
Yes, we carry a wide range of specialized gardening and pond-related hand tools and machinery and the use of consumables, such as garden string, hooks, screws, nails, and petrol are all included in our advertised pricing.